Privacy policy

Privacy policy in brief

All companies in the Kiilto Family group are committed to protecting your privacy, and will process your personal data in accordance with the applicable data protection legislation and good data processing practices.

In the Kiilto Family group, we collect and use your personal data (such as name, email address and telephone number) for a number of purposes, for example to offer you our services and to improve your customer experience.

This privacy policy provides a general explanation of how we at the Kiilto Family group process personal data. We tell you how we use your personal data in certain situations, such as marketing, when you apply for a job in a Kiilto Family group company, when you sign an agreement with a company belonging to the Kiilto Family group, and when you visit one of our group’s websites (“website”).

Why do we process your personal data?

We may collect your personal data for a number of purposes. For more information about specific types of data processing, please see our privacy policies concerning particular themes, such as our marketing privacy policy.

All processing of personal data performed within the Kiilto Family group is necessary to enabling the Kiilto Family group to exercise its rights or fulfil its obligations regarding you. For example, if you are a customer, we collect your personal data in order to offer you information and services, develop and improve your customer experience, maintain and develop our customer relationship, and communicate more effectively with you.

What kind of data do we collect about you?

We primarily collect personal data directly from you. You can provide us with information by contacting us, giving feedback, participating in our training, registering as a user of our services, applying for work, or ordering our news bulletins or other materials.

We generally collect the following kinds of personal data:

  • identifiers and contact information, such as name, company, email address and telephone number
  • information about the customer relationship, such as message settings, what products you are interested in, and using the products and services of the Kiilto Family group
  • technical data, such as your IP address.

You decide whether you want to give your personal data to us. If you decide not to give us your personal data, we may not be able to fulfil your requests, such as registering you as a user, viewing your job application, or offering you our products or services.

If necessary, we may also use cookies and the related technology provided by third parties. For more information about cookies, see below under “What are cookies and how are they used on this website?”

How do we use data concerning you?

How we use data concerning you depends on the purpose for which it was originally collected. To give you a general idea of how we process personal data, we have given some examples below. For more detailed information, see our privacy policies on particular themes.

In general, we use your personal data for specific purposes such as the following:

  • to sell products and services to you (to your employer)
  • to acquire products and services from you (from your employer)
  • to deliver products or services to you (to your employer)
  • to offer customer support for products or services we have sold
  • to carry out research
  • to secure and optimise use of the website
  • to offer marketing communication
  • to ensure access to Kiilto Family group’s premises and monitor them
  • to recruit staff or
  • to fulfil our statutory contractual obligations by other means.

Will we share information about you with others?

We use third parties, such as service providers, to collect, store and process personal data for us. These service providers can process your personal data only to the extent necessary to providing the service we have requested. They cannot use your personal data to promote their own operations without your consent.

To protect your privacy, we require all our service providers to keep any personal data we have submitted to them confidential, and to store it in a sufficiently secure manner. They too must conform to data processing agreements and the applicable data protection legislation.

Kiilto Family group will also disclose or transfer your personal data within the group.
As a rule, your data will not be transferred outside the EU, and if personal data is transferred abroad, we will always make sure that this is done securely by ensuring that there is a legal basis for such a transfer and that data transfer regulations are followed.

How long will we store information about you?

We will store personal data only for as long as necessary in order for us to fulfil our rights and obligations concerning the data. Since these rights and obligation nevertheless vary on a case-by-case basis, we provide additional information about storage periods in our privacy policies on particular themes.

When personal data is no longer needed, we either erase or anonymise it.

What are cookies and how are they used on this website?

We use cookies on our website to improve its functionality and obtain information on visits to it.

Cookies are small text files stored on the hard disk of your computer, which the website uses to identify your computer. We can use either cookies that store the file permanently on your computer (persistent cookies), or cookies that will disappear when you close your browser (session cookies).

Cookies enable us to obtain information about your computer, IP address, operating system, browser type etc. In most cases, this concerns data that cannot be used to identify data concerning a particular user. However, if we have personal data concerning you, data collected using cookies can be linked to such data.

Data collected with cookies is used for statistical and analysis purposes, such as maintaining statistics on website use, carrying out research on website use and/or improving Kiilto Family group’s other products and services, identifying the website’s most popular sections, and optimising website use.

Our website uses third-party tools that can enable, for example, social media sharing and questionnaire-like features. In certain cases, third-party tools store cookies on your computer and make use of monitoring techniques to personalise your experience and provide targeted advertisements. For more information about the data protection practices of cookie providers, see their own privacy policies.

You can also block and delete cookies using your browser settings and properties. As your browser may accept cookies by default, we recommend that you check your browser settings if you are concerned about the use of cookies on the website. Please note that certain parts of a website require cookies in order to work. If you block cookies in your browser settings, you may not be able to use the related parts of the website.

How do we protect data about you?

Kiilto Family group protects the personal data in its possession effectively by means such as instructions, procedures and protective measures that limit access by third parties to the data. We also limit access to data by our staff and service providers: only persons who need personal data to perform their work can access such data.

What are your rights regarding the processing of your personal data?

You have the right to see what personal data we have collected from you and to ask us to erase or correct any incorrect, unnecessary, incomplete or outdated personal data. You also have the right to prevent direct marketing or cancel your consent.

You can exercise your rights described above and/or express concerns about the use of your personal data by contacting us. The contact details are given below under “How to contact us?” and privacy policies concerning particular themes.

We will do our best to resolve any questions you may have about the processing of your data. However, if you are dissatisfied with our answers or actions, you can always turn to the national Data Protection Ombudsman.

What should you know before clicking on links on third parties’ websites?

The website may include links to third-party websites. Note that Kiilto Family group is not responsible for the data protection practices or content of such third-party websites. As this privacy policy only concerns this website, you should read the privacy policies of each website you visit.

Can this Privacy Policy be changed?

We may update this privacy policy at any time without a separate announcement. An up-to-date privacy policy will be available on this website at all times.

We recommend that you check this privacy policy every now and again to see if any changes have been made.

How to contact us?

If you have any questions or requests regarding this privacy policy or your personal data held by Kiilto Family group, please contact the party in charge of Kiilto Family group’s data protection matters:

  • send email to privacy(a)

This privacy policy was updated on 15 May 2018.